Florence, Accademia Gallery recovers Facebook profile a month after hacker attack

The Accademia Gallery in Florence has finally regained possession of the museum’s official Facebook profile a month after thehacking attack it suffered, when unknown individuals had taken over the page by fraudulently posting violent film clips in a continuous stream. In recent weeks, director Cecilie Hollberg reported the breach to Facebook’s data protection office, which took up the museum’s report but also responded that it could not take action. Hence the data breach (i.e., data breach) complaint made to the data protection authority, an external body.

It had all started on March 7 when the museum’s social media managers, unable to access the Gallery’s official profile, contacted technicians from Meta, the U.S.-based company that controls the social networking services Facebook and Instagram, to block unauthorized activity on the page and recover full access and management. Pending intervention by the social network’s technicians, guaranteed within 48 hours, a new page was opened on Facebook. Since then, numerous violent and offensive contents have been posted on the hacked page and the personal data of all people who contacted the museum have been put at risk.

Cecilie Hollberg commented on the account’s recovery, however, highlighting the serious delays in security management on the part of Meta’s managers: in fact, it took as long as a month for the museum to regain possession of its profile. “One month after our first request for action, we finally managed, finally in Holy Week, to regain full use of the page,” Hollberg says. “This delay is intolerable, despite the fact that the technicians had guaranteed a solution within 48 hours. Only in the last few hours have we been able to recover access and clean up the page; we want to make up for lost time and continue to engage in dialogue with our visitors through posts about our collections.”

Florence, Accademia Gallery recovers Facebook profile a month after hacker attack

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